Hello there - thanks for playing our games!

This Privacy Policy describes:

The ways in which we collect personal data about you
Why we collect this data
How we use your personal data
The choices you have available, regarding your data

This Privacy Policy applies to Hello There’s games, websites and all related service, which we collectively call the Service. At times the Privacy Policy will be updates. Should we make any material changes, you’ll be notified through a posted notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

Contact Hello There

Questions about data protection or requests for resolving issues with your personal data?

Owner and data Controller

Hello There AB

Address:

Drottninggatan 21

411 14 Göteborg

Sweden

Owner contact email: support+gdpr@hellothere.se

Types of Personal Data we collect (provided by you)

Contact information
Player name and password
Profile information (such as profile photo)
Your messages to the Service (like chat logs, player support etc.)
Other data you choose to provide us with (such as data to identify a lost account)

Data we collect automatically

Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Data about your account
Data about your games progress
General location data
Exact geo-location data (GPS, but only with your consent)
Data about your device (device name, OS, browser type and language)
Data about your use of the Service, like your interactions with other players inside the Service and/or gameplay data
Data collected with cookies and analogue technologies (see more below)

In most cases, we create a Hello There-specific ID for you when you use the Service.

Data collected from partners

For advertising and analytic purposes - enables us to provide you with a better Service
Demographic - (to determine the coarse location of your IP address)
Data which we receive, should you link to a third party tool with the Service (for example Facebook, Google etc.)
Fraud-fighting data - for example refund abuse in games or click fraud in advertising
Data from platforms the games run on - (to verify payment)

Why we collect your data

It’s about the functionality of the service

To deliver what we have agreed upon, we process data necessary to:

Operate the Service
Create accounts and allow you to play our games and use our Service
Send you Service-related communications
Verify and confirm payments
Provide and deliver products and services you want

To develop the Service to suit our players better

To provide the best possible Service to our players, we have a legitimate interest in collecting and processing necessary data to:

Enable you to communicate with other players
Customize your Service experience
Update and develop player profiles
Develop and improve the Service and player experience
Provide social features as part of your Service
Manage our relationship with you
Provide you with Hello There offers in the Service as well as in other websites and services, and by email
Send you related information, for example updates, security alerts, and support messages
Provide you with player support and respond to your comments

To show personalized advertisements

To show you personalized advertisements in the Service, as well as in other services (email included) and websites, we have a legitimate interest in processing necessary data to:

Track content your access in connection with the Service and your online behavior
Deliver, target and improve our advertising and the Service

You can opt-out from personalized advertisements within the Hello There games.

To analyze, profile, and segment

We may analyze, profile and segment all collected data referred to above.

With your consent

We may, with your consent, process your data for additional purposes, such as using your GPS location, to show you local events.

Who can see your data

Apart from Hello There, your data can be accessed by others in the following situations:

Other players and users

Since social features are important components in Hello There’s games, other players and users may see for example your profile data, in-game activities and read the messages you have posted.

Partners working for Hello There

Partners perform services for Hello There. The partners process your data only at and according to Hello There’s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities

In order to combat fraud and criminal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media Partners

The Service includes features from our partners, for example social media interaction tools and in-game advertising. The partners may access your data and operate under their own privacy policies. Please check their privacy policies to learn more about their data processing practices.

International data transfers

Since our Service is global your data can therefore be transferred to anywhere in the world. Different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained this Policy. As for our partners adequate safeguards may for them mean standard contractual clauses approved by EU Commission and Privacy Shield certification in case of transfers to the USA.

Your rights and options

Opt-out of marketing emails and other direct marketing

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

Opt-out of targeted advertising

You can opt out of interest-based advertising on mobile applications by checking the privacy settings of your iOS or Android device and selecting “limit ad tracking” (Apple iOS) or “opt-out of interest-based ads” (Android). For personalized in-game offers opt-out, you can use the options provided in the game settings.

Access the personal data we hold about you

Upon request from you, we will provide you with a copy of your personal data in an electronic format.

Your other rights

You also have the right to correct your data, have your data deleted, object how we use or share data, and restrict how we use or share your data. You can at any point withdraw your consent, for example by turning off GPS location sharing in your mobile device settings. We will respond to your requests within a reasonable timeframe.

Cookies and similar technologies

Like most online services, our partners and we utilize cookies and similar technologies to provide and personalize the Service, analyse use, target advertising and prevent fraud. You can always disable cookies in your browser settings, but this may lead to some parts of Service not functioning properly.

This is how we protect your data

Security Safeguards

In order to produce a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Data retention

We retain your data for as long as your account is active or as long as is needed provide you with the Service. Please note that if you ask us to remove your personal data, we will retain your data for our legitimate business interests, such as to comply with our legal options, resolve disputes, and enforce agreements.

Age limits

We don’t knowingly collect or solicit personal data about or target interests based on advertising to anyone under the age of 13 or deliberately allow such persons to user our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide us with any personal data. Should we learn that we have collected data about a child under under the age of 13, we will delete the data as quickly as possible. If you believe that we may have any data from or about a child/or children under the age of 13, please contact us.

Updated 2019-09-24